Technical Support FAQs

Lost Username

The email containing your avatar name was sent from the address with the subject line “[OpenSimulator Community Conference 2019] Your account”.  You may need to check your spam filter if you did not see the message, or you can reset your account password using the Forgot Your Password link. If you have a account from a previous year, the year in the subject line will be from that year.

Lost Password

You can reset your account password using the Forgot Your Password link.

1.  Make sure your headphones or computer speakers are plugged in and turned on/up.

2. Check the main audio control panel for your operating system to make sure your speaker/headphone volume is up and that there is no mute symbol (red no entry sign) displayed.

3.  In the viewer, ensure that Streaming Music & Media are enabled in the Edit > Preferences > Audio & Video tab,  and that the volume sliders for streaming music and media are turned up and that there is no mute symbol (red no entry sign) on the speaker icon next to those.  We also recommend checking the box to automatically play prim and parcel media!

4.  Make sure the Master Volume in your viewer is turned up.  On the Singularity Viewer, the master volume slider is in the lower right hand corner above the “Mini-Map” button.

Mouse:  Hold down the ALT+LEFT MOUSE BUTTON and move your mouse to move your camera.

Keyboard:   Use  ALT+ARROW KEYS

Touch Pad:  Hold down ALT+LEFT MOUSE BUTTON  and use your touchpad to move the camera.

On Screen Controls:  Go to View > Camera controls to enable the on-screen camera control interface.  (Bottom bar for Firestorm users.)

In the Singularity Viewer, go to Edit > Preferences > General tab > and use the pull down menu to Show Names: “Show temporarily” or “Never”.

In the Singularity Viewer, click the small up arrow in the bottom right corner of the screen (above Inventory button) and use the slider to increase or decrease your draw distance.

You can also go to Edit > Preferences > Graphics > Custom > and change the Draw Distance slider there.

You need to clear your viewer cache and log out and back into the conference grid.

To do this go to Edit > Preferences > Network > Clear Cache.  Then exit the viewer and log back in.

Solution 1: First try a rebake (CTRL+ALT+R) several times. If that does not help, select Rebake from Advanced>>Character> Rebake Textures.

Solution 2: Try wearing different Shape/Skin/Hair/Eyes

Solution 3: Pick up and use the Blank Avatar Kit that can be found in the Shopping Center region.

HyperGrid Users: It is very important that you make sure your avatar has fully loaded on your home grid before making the hypergrid jump! If you do not wait for your avatar to fully load on your home grid, you may appear as a persistent cloud when you jump to the conference grid.

General Conference FAQs


OpenSimulator is an open-source platform that supports the creation of collaborative, immersive, distributed and social 3D virtual environments over the Internet. Started in 2007 and developed by individuals and organizations large and small, it has become a versatile system with which anyone can experiment.  OpenSimulator software is now the basis for many “grids” of varying sizes and purposes.


For more information, view the OpenSimulator wiki.


The OpenSimulator Community Conference 2018 is being organized in a joint effort between Core Developers of OpenSimulator and AvaCon.

AvaCon, Inc. is a 501(c)(3) non-profit organization dedicated to promoting the growth, enhancement, and development of the metaverse, virtual worlds, augmented reality, and 3D immersive and virtual spaces. We hold conventions and meetings to promote educational and scientific inquiry into these spaces, and to support organized fan activities, including performances, lectures, art, music, machinima, and much more. Our primary goal is to connect and support the diverse communities and practitioners involved in co-creating and using virtual worlds, and to educate the public and our constituents about the emerging ecosystem of technologies broadly known as the metaverse.

Yes!  Conference participants have the option at registration to request a local account on the conference grid, or to attend via a HyperGrid account.  In addition, during the social hours, attendees will be able to move between the different grids using either the Hypergrid or by creating accounts in each of the participating grids. You can also use your conference account to HyperGrid to other destinations!

The official name of the conference is the “OpenSimulator Community Conference 2019“.

The official hashtags of the conference are #OSCC19 and #OSCC.

See the Branding Guidelines page for more information.